Everyone gets the same help, in a language they understand.

Nondiscrimination

Prime Care Link provides the same care-coordination and resource-navigation support to everyone, and does not exclude people or treat them differently because of race, color, national origin, ancestry, age, disability, sex, gender identity, sexual orientation, religion, language, or source of payment.

Language assistance

Spanish, Armenian, and Russian are spoken in-house. For other languages, we work with you to arrange communication in the language the patient or family prefers. Every referral and contact form asks for the preferred language, and any non-English or ASL request is flagged before anyone follows up, so nobody defaults to a voice-only call to a deaf family or an English call to a family that does not speak it.

Languages you can select on our forms:

• English
• Spanish
• Chinese — Mandarin
• Chinese — Cantonese
• Tagalog / Filipino
• Vietnamese
• Korean
• Persian / Farsi / Dari
• Hindi
• Arabic
• Armenian
• Russian
• Punjabi
• American Sign Language — ASL

If your language is not listed, choose "Other" and tell us what it is.

Deaf and hard of hearing

Reach us through TTY 711. If you select American Sign Language on a form, we will confirm the best way to communicate before any follow-up.

If you believe you were treated unfairly

Tell us directly: (818) 574-3333, primecare4all@gmail.com, or the contact page. We will look into it and respond.