You need a clear next step, not another phone tree.
One referral line, a short list of what to have ready, and updates from us at each step, for discharge planners, case managers, social workers, physician offices, medical groups, health plans and PACE teams.
Tell us the situation. We'll show you the fastest way to start.
Call the referral line now.
For a discharge today or tomorrow, a phone call is the fastest way to start. The line is always on, including after hours and on weekends. We tell you what to have ready, and clinical documents go straight to the provider, not to us.
Home health needs an order from the patient's physician or allowed practitioner. The order goes to the agency the family chooses, not to us.
One line for every team planning a care transition
Hospitals and health systems
Case management, social work and discharge teams.
Skilled nursing and rehab
Residents going home, and residents whose next setting is hard to find.
Physician offices and medical groups
Patients who need care at home or a new setting.
Health plans, IPAs, PACE and ACOs
Members who need coordination between benefits and providers.
Social service and community agencies
Clients who need a path into the care system.
How a referral moves
You hear from us at each step, so nothing waits in a queue without anyone knowing.
Received
You call or send the basics. We confirm we have it.
What's missing
We tell you what we still need, in one message.
Options
Licensed options that fit the need, area, timing, coverage and language.
Handed off
We confirm back to you when the handoff is made.
Have these ready when you call
Whatever you already have. We would rather hear from you at 2pm with half of it than tomorrow with all of it, and we will tell you what is missing.
Check off what you already have.
Please do not send us medical records, clinical notes, medication lists, or Social Security numbers. Clinical documents go from you straight to the provider the family chooses, not to us. The online form is for basic referral details only.
- Referral line
- (818) 574-3333
- Office hours
- Mon–Fri · 8am–6pm PT · TTY 711
- After hours
- Same number, always on
- Your point of contact
- Care Network Director
Save the referral line to your phone
Point your phone's camera at the code to add Prime Care Link to your contacts, with no typing at the workstation.
Download the contact cardStraight answers, before you call
Do you replace our case management?
No. We work alongside your team: we organize options and keep communication moving. Admission, placement and service decisions stay with the patient, the family, the legal representative and licensed providers.
What should we send, and how?
Call the referral line, or use the online form for basic details. Please do not send us medical records, clinical notes or Social Security numbers: clinical documents go from you straight to the provider the family chooses. Anything that needs discussing is handled by phone.
Which patients can you help with?
Adults 18 and older, with any need on our list of care, from home health, hospice and skilled nursing to assisted living, memory care, board and care, equipment and transportation. Residential options are licensed settings only, checked at the issuing agency's own registry.
Which areas do you cover?
We coordinate across California, by phone and email, for adults 18 and older.
What about patients who don't speak English?
Armenian and Russian are spoken in-house; for Spanish and other languages we work with you to arrange communication. Every referral form captures the preferred language, and non-English and ASL requests are flagged before follow-up.
How fast do you respond?
Office hours are Monday to Friday, 8am to 6pm Pacific. The line is always on, so after hours and on weekends, call the same number. We will publish a response-time standard only once it is measured and met.
What we are, and what we are not
Prime Care Link is a care-coordination and resource-navigation service. We help identify and organize options and keep communication moving between the parties. We do not provide clinical care, medical advice, or clinical assessments, and we do not make admission, placement, or service decisions; those remain with the patient, family, legal representative, and licensed providers. The options we organize can include any licensed provider that fits the need.
Language fit is part of the plan
Every referral form captures the patient's or family's preferred language, and non-English and ASL requests are flagged before follow-up so nobody defaults to a voice-only call to a deaf or hard-of-hearing person. Armenian and Russian are spoken in-house; we work with you to arrange communication in Spanish and other languages.
Language assistance
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