Care is easier with someone who knows the way.
Prime Care Link is a care coordination and navigation service for adults 18 and older across California. We help people find care, and help the people who give care be found.
Our mission
To reduce confusion during care decisions by giving patients, families, and healthcare professionals a clear path to appropriate care resources and community support.
From the moment a discharge is being planned through the ongoing coordination of community-based services, Prime Care Link is your single point of contact. We listen, organize available options, and help coordinate practical next steps while respecting each person's privacy, preferences, and care team.
Our role is not to replace clinical guidance, but to make the navigation process easier to follow and easier to understand.
Our approach
We listen first because every care situation is different. Medical needs, family dynamics, location, insurance coverage, discharge timing, and personal preferences all affect the path forward.
Prime Care Link reviews each referral, organizes appropriate care resource options, and helps coordinate practical next steps with the patient, family, legal representative, care team, and service providers.
Final care, admission, placement, and service decisions remain with the patient, family, legal representative, and licensed healthcare professionals. Our goal is a smoother care transition with better communication, fewer delays, and less confusion.
Six things you can count on
You always choose
You are always free to choose any provider. If we have any connection to a provider we mention, we tell you before you choose.
Licensed only
Residential options are licensed settings only, and every license is checked at the issuing agency's own registry.
Your language
Armenian and Russian in-house, other languages arranged, TTY 711.
No medical advice
Medical orders and care decisions always belong to licensed clinicians and the person.
One point of contact
One person follows your request from the first call to the handoff.
Plain language
No jargon. Straight answers in plain words.
What guides our work
Clear guidance
We turn confusing care options into plain, organized next steps so patients, families, and professionals can move forward with greater confidence.
Dignity and privacy
Every referral is handled with discretion, respect, and sensitivity to the person, family, and care situation behind it.
Appropriate options
We focus on resources that fit the person's needs, location, timing, insurance considerations, and family preferences.
Reliable coordination
We help keep communication moving between families, care teams, and service providers so the process feels less fragmented.
Four simple steps, and a real person at each one
Tell us
By phone or online, in your words. A first name is enough to start.
We listen
We read it, ask what matters most, and tell you what is still missing.
Options
Licensed care that may fit: the need, the area, the timing, the language.
Next steps
We keep everyone in the loop until the handoff is made.
Someone who knows the system, on your side of it.
One point of contact
Each request is led by our Care Network Director, so families and care teams do not have to chase scattered answers during a care transition.
That person is your point of contact from the first call: organizing care resource options, clarifying practical next steps, and keeping communication aligned between patients, families, healthcare professionals, legal representatives, and service providers. Final clinical, admission, placement, and service decisions remain with the patient, family, legal representative, and licensed healthcare providers.
Clear boundaries
Prime Care Link helps coordinate access to healthcare providers, care services, places to live with care, and community resources for adults 18 and older across California. We do not provide clinical care, medical advice, clinical assessments, or emergency services, and we do not make admission or placement decisions. Final care decisions remain with the person, the family or legal representative, and licensed providers.
Serene Care Network Inc, doing business as Prime Care Link.
Common questions, answered here
No. We do not provide clinical care, medical advice, clinical assessments or emergency services. We help coordinate access to the licensed people who do. For emergencies, call 911.
What we coordinateWho do you help?
Adults 18 and older across California, their families, and the professionals who care for them: hospitals, case managers, physician offices, health plans and community organizations. We also help providers and programs be found.
Do you decide what care someone needs?
No. Care decisions belong to the person, the family or legal representative, and licensed clinicians. We explain options and help coordinate the next steps.
Do you only suggest certain providers?
The options we organize can include any licensed provider that fits the need, the area, the timing and the language. You are always free to choose any provider.
How do you check a provider?
We look up the license at the agency that issued it, and Medicare status on Care Compare where it applies. You can check the same records yourself; our Learn page shows how.
Which languages?
Armenian and Russian are spoken in-house. For Spanish and other languages, we work with you to arrange communication. TTY 711.
Is this an emergency service?
No. If someone is in danger, call 911. For a mental health crisis, call or text 988.
Where do you work?
Across California. Our county page shows the official state and county offices that serve any address.
What happens to what I send?
Messages from this site go to our office inbox. Please do not include medical records, diagnoses or Social Security numbers; a first name or initials is enough. Our Privacy Policy explains more.
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