Someone who knows the system, on your side of it.
Prime Care Link helps people, families and healthcare teams find care that fits, across California: help at home, a place to live, care after a hospital stay, and the programs in between. And for the people who offer care, a way to be found.
Care coordination across CaliforniaTTY 711
- Licensed settings only, checked at the state's own registry
- You always choose
- Armenian and Russian in-house, other languages arranged
- One point of contact, start to finish
No account, no quiz, nothing hidden behind a form. Call (818) 574-3333 or send what you have — whichever is faster for you right now.
Two sides, one link
People looking for care and the people who offer it, connected by someone who knows both sides.
Looking for care
Patients, families, hospitals, case managers, physicians, health plans and community workers.
- Tell us what is happening, in your own words
- Understand the real options in plain language
- Licensed options that fit the need, the area and the language
- One person who follows it through
Offering care
Facilities, agencies, clinicians, programs, suppliers and community organizations.
- Tell us what you offer and where
- We check your license at the agency that issued it
- Be among the options when a need fits
- Keep us updated as availability changes
Four simple steps, and a real person at each one
Tell us
By phone or online, in your words. A first name is enough to start.
We listen
We read it, ask what matters most, and tell you what is still missing.
Options
Licensed care that may fit: the need, the area, the timing, the language.
Next steps
We keep everyone in the loop until the handoff is made.
Before any referral leaves here, we tell you in writing how the options were put together and why each one is on the list.
A clear next step, not another phone tree
One referral line, a short list of what to have ready, and updates from us at each step.
- Referral line
- (818) 574-3333
- Office hours
- Mon–Fri · 8am–6pm PT
- After hours
- Same number, always on
- Your point of contact
- Care Network Director
- TTY
- 711
Every kind of care, in one place
From a ride to an appointment to a place to live: forty-three kinds of care, explained in plain language, with the official place to check each one.
Eighteen categories, across the continuum
We do not provide clinical care, medical advice, clinical assessments, or emergency services. We help coordinate access to the people who do.
Hospital & post-acute transitions
Hospitals, skilled nursing, rehabilitation. The hard part is finding a setting that fits the care team's plan, the person's coverage, the location, and the family's situation.
Home-based care
Home health, non-medical home care, hospice and palliative support, wound care. The usual question is which provider can start, and when.
Residential settings
Assisted living, memory care, board and care, and short respite stays. Licensed settings only. We check the license at the state's own registry, never a directory, and we tell you what we found.
Physicians, medical groups & IPAs
Help finding a physician or medical group when someone needs one. Medical orders are always the clinician's decision.
Equipment & community support
Medical equipment, transportation, adult day programs, and the public and nonprofit programs many families don't know about, from Medi-Cal and IHSS to VA benefits. We link to them directly and we are not affiliated with any of them.
The official help in your county
Type a ZIP code or city. We show your county and the state and county offices that serve it, from IHSS to the Ombudsman.
Short reads, at an easy pace
Six plain-language reads with soft music, built from Medicare and California state sources.
- Leaving the hospitalWhat to settle before the discharge day
- Help at home, three waysHome health, home care and IHSS
- Places to live with careAssisted living, board and care, nursing homes
- Checking a licenseWhat to look for, and where
- Hospice and palliative careComfort, and extra support
- Caring for the caregiverHelp for the person doing the helping
Our main pages, in six languages
On the phone, we talk it through in English, Armenian or Russian. For Spanish and other languages, we work with you to arrange communication. Deaf and hard-of-hearing callers can reach us through TTY 711.
Not sure where to start?
Start with what is happening. We will help with the rest.
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