Someone who knows the system, on your side of it.
Prime Care Link helps patients, families, and healthcare professionals find appropriate care resources across the continuum — from hospital discharge to long-term community support.
No account, no quiz, nothing hidden behind a form. Call (818) 574-3333 or send what you have — whichever is faster for you right now.
Four steps, and a person at every one
The same process whether a daughter calls at 9pm or a case manager sends a packet at 4pm on a Friday.
- 1
Submit
By phone, by form, or by fax. Tell us the situation in whatever form you already have it.
- 2
Review
We read it, clarify priorities, and come back with what's missing before it becomes a delay.
- 3
Organize options
Care-provider, placement, home-based care, and community options that may fit. No provider pays us to be on that list.
- 4
Coordinate next steps
We keep communication moving between families, care teams, and providers, and confirm back to whoever sent it.
Twelve categories, across the continuum
We do not provide clinical care, medical advice, clinical assessments, or emergency services. We help coordinate access to the people who do.
Hospital & post-acute transitions
Hospitals, skilled nursing, rehabilitation. The disposition problem: finding a setting that fits the clinical picture, the payer, the geography, and the family's reality — before the day is lost.
Home-based care
Home health, hospice and palliative support, wound care. Where the question is usually not whether, but who can actually start when they say they will.
Residential settings
Assisted living, board & care. Licensed settings only. We check the license at the state's own registry, never a directory, and we tell you what we found.
Physicians, medical groups & IPAs
Getting the right clinician attached to the case, and the orders moving in the right direction.
Equipment & community support
Medical equipment, plus the public and non-profit programs most families never find on their own. We link to them directly and we are not affiliated with any of them.
How we're paid — and what it does not buy
Most referral services are paid by the provider you end up choosing, and most tell you that in a footer link, if at all. Here it is on the front page.
- Providers do not pay Prime Care Link to be included, listed, or recommended. Nobody paid us to send you anywhere.
- The options we organize include providers who have no relationship with us at all, and we tell you which is which.
- Today our navigation support is offered at no cost to families and professionals. If that ever changes, it is published on this site before it takes effect — never after.
- Before any referral leaves here, we tell you in writing how the options were assembled and what our relationship with each one is.
Why it matters
When the provider pays the referral service, the family is the product. A list of "recommended" options can quietly become a list of whoever paid. We built Prime Care Link the other way around, so the one sentence every family and every discharge planner wants to hear is one we can actually say.
"Nobody paid us to send you there."
You need a disposition, not a funnel
No quiz, no lead form, no callback queue. A number a person answers, a checklist so nothing bounces back tomorrow, and status back to you at every step.
The professional door- Referral line
- (818) 574-3333
- Hours
- Mon–Fri · 8am–6pm PT
- Owns the handoff
- Care Network Director
- TTY
- 711
Need support with a time-sensitive care transition?
Send a referral and our Care Network Director reviews every request and follows up to help identify appropriate resources.
Prime Care Link helps coordinate access to healthcare providers, care services, placement options, and community resources. We do not provide clinical care, medical advice, clinical assessments, or emergency services. Final care, admission, placement, and service decisions remain with the patient, family, legal representative, and licensed healthcare providers.