Accessibility

This site is meant to work for everyone who needs it.

Many of the people this service exists for are older, are in a hurry, are using a phone, or are helping someone who is. The site is built with that in mind, and this page says plainly what has been done and what has not.

Our standard

Prime Care Link aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. That is the target we build against.

What the site does today

A “Skip to content” link at the top of every page for keyboard users.
A visible focus indicator on links, buttons, and form fields, designed to stand out on light and dark backgrounds.
Body text set at a larger-than-default base size with generous line spacing, and color contrast chosen for low vision.
Content and actions built to work by keyboard alone, without hover or a mouse. Menus, drawers and the call window close with the Escape key, and focus returns to where you were.
Animation and movement reduced automatically when your device asks for reduced motion, and a “Motion” switch at the bottom of every page to turn it off or on. Your choice is remembered in your browser.
Press the / key to jump to the care search. The county map can be used by keyboard, and every county is also listed as a button.
The short reads on the Resources page have a text version, can be paused at any time, and their music plays only when you start a read; one button turns it off.
Forms that send with one click and do not claim a success they cannot confirm: a form says “sent” only after the message has gone through, and if it could not be sent, it offers your own email app, the text to copy, and a phone number to call.
TTY 711 for deaf and hard-of-hearing callers, and a preferred-language field on every form so the first call back is in the right language.
Main pages in six languages: English, Spanish, Armenian, Russian, Traditional Chinese and Vietnamese.
No third-party “accessibility overlay” widgets, which are widely reported to make the screen-reader experience worse. Accessibility is built into the pages themselves.

What has not been done yet

This site has not yet been audited by an independent accessibility specialist, and it has not yet been tested with every screen reader and browser combination. We are saying that here rather than claiming a conformance level we have not verified.

If something does not work for you

Tell us. Call (818) 574-3333 (TTY 711), email primecare4all@gmail.com, or use the contact page. Say what you were trying to do and what happened, and we will provide the information or service another way while we fix it.

Last updated October 22, 2026.