Privacy Policy

1. Information We Collect

Contact Form Information

When you use the Contact Form, we may collect:

• Your name
• Your email address
• Your phone number, if provided
• The message or inquiry you submit

Referral Form Information

When an authorized person submits an adult referral, we may collect:

• Referring party name, role or title, organization, phone number, and email address
• Adult patient name and age
• Funding or insurance type
• Requested service or resource category
• Preferred location or ZIP code
• Urgency
• General care-transition and situational notes
• Confirmation that the person submitting the referral is authorized to do so

Resource-Guidance Information

When you select “Request guidance” from the Resources page, the selected topic may be placed into the Contact Form message field. That topic is collected only if you submit the form.

Technical Information

Our hosting and technology providers may automatically process standard technical information such as:

• Internet Protocol address
• Browser or device information
• Requested page or URL
• Date and time of the request
• Technical error details if the website experiences a malfunction

2. How We Collect Information

We collect information:

• Directly from you when you complete and send a form
• From an authorized person submitting an adult referral
• Automatically through standard website hosting, security, and error-reporting processes

3. How Our Forms Work

The Contact Form and Referral Form use your device’s email application to prepare an email addressed to Prime Care Link.

The website does not submit or store completed form information in a Prime Care Link website database. Once you send the email, a copy may remain in your email provider’s Sent folder and in the Prime Care Link receiving mailbox.

Email is not guaranteed to be a secure communication channel. Do not submit medical records, Social Security numbers, medication lists, detailed diagnosis information, medical record numbers, or detailed medical history through these forms.

For urgent or sensitive matters, call (818) 574-3333. For emergencies, call 911.

4. How We Use Information

We may use submitted information to:

• Respond to questions and general inquiries
• Review adult referral requests
• Clarify care-transition needs and priorities
• Identify and organize potential care-provider, placement, home-based care, and community support options
• Facilitate introductions or communication with relevant providers, facilities, or service organizations
• Follow up with the referring party, patient, family, legal representative, or healthcare professional
• Respond to partnership inquiries
• Operate, maintain, protect, and improve the website
• Comply with applicable legal obligations and resolve disputes

Prime Care Link helps coordinate access to healthcare providers, care services, placement options, and community resources. We do not provide clinical care, medical advice, clinical assessments, or emergency services, and we do not make clinical, admission, placement, or service decisions.

5. When We May Share Information

We may disclose relevant information to:

• Prime Care Link personnel who are authorized and need the information to respond or coordinate the request
• Potential care providers, facilities, or service organizations when the submitter has confirmed authorization and disclosure is reasonably necessary to respond to the request
• Website hosting, email, security, or technology providers that process information as part of providing their services
• Government authorities, courts, attorneys, or other parties when required by law or reasonably necessary to protect legal rights, safety, or security

We do not sell or rent personal information.

We do not use personal information for targeted advertising or unrelated third-party marketing.

6. Cookies, Analytics, and Tracking

The current website does not use advertising pixels, behavioral analytics tools, or marketing trackers.

The website does not intentionally set tracking cookies during normal browsing. Hosting and technology providers may maintain standard security, performance, request, and error logs.

Prime Care Link does not track visitors’ online activities over time and across unrelated third-party websites. Because we do not engage in that type of tracking, the website does not respond differently to browser “Do Not Track” signals.

External websites linked from our Resources page may use their own cookies, analytics, and tracking technologies. Their privacy practices are controlled by those organizations.

7. Retention

The Prime Care Link website does not retain completed form submissions in a website database.

Emails and related communications may be retained only as long as reasonably necessary to:

• Respond to the request
• Coordinate appropriate follow-up
• Maintain necessary business records
• Comply with legal obligations
• Protect legal rights
• Resolve disputes

Information may be deleted when it is no longer reasonably necessary for these purposes.

8. Information Security

We use reasonable administrative and technical measures intended to protect information under our control.

The website uses HTTPS encryption for normal website browsing. However, information sent through email is subject to the security practices of the sender’s and recipient’s email providers, and no method of transmission or storage can be guaranteed to be completely secure.

9. Adults Only

This website is intended for adults.

The online Referral Form is limited to adult patients age 18 or older. Do not submit referral information concerning a minor through the online form.

If you believe information about a minor was submitted through the website, contact us so the matter can be reviewed.

10. Your Privacy Requests

You may contact Prime Care Link to request access to, correction of, or deletion of personal information contained in communications under our control.

Requests are handled manually and may require reasonable verification before action is taken. We will review and respond to requests as required by applicable law.

Submit privacy requests using:

11. Third-Party Links

The website may link to government, nonprofit, healthcare, or other third-party websites for informational purposes.

Prime Care Link does not control those external websites and is not responsible for their content, security, availability, or privacy practices. Review the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change.

Material changes will be posted on this page, and the Effective Date will be updated. Visitors should review this page periodically for changes.

13. Contact Us

Questions about this Privacy Policy may be directed to:

Serene Care Network Inc
DBA Prime Care Link
2080 Empire Avenue, Suite 1160
Burbank, CA 91504