Privacy Policy

Serene Care Network Inc, doing business as Prime Care Link (“Prime Care Link,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how information is collected, used, disclosed, and retained when you visit our website or use our Contact Form, Referral Form, or Provider Inclusion Request.

1. Information We Collect

Contact Form Information

When you use the Contact Form, we may collect:

• Your name
• Your email address and phone number, if provided (at least one is needed so we can reply)
• Who you are (for example, a family member or a healthcare professional) and what your message is about, if provided
• The message or inquiry you submit
• Your preferred language / communication preference, if provided

Referral Form Information

When an authorized person submits an adult referral, we may collect:

• Referring party name, role or title, organization, phone number, and email address
• The age of the adult who needs care (the form does not ask for the person's name)
• Funding or insurance type
• Preferred language / communication preference
• Requested service or resource category
• Current setting, the county for the next setting, and a preferred city or ZIP code
• Urgency
• General care-transition and situational notes
• Confirmation that the person submitting the referral is authorized to do so

Provider Inclusion Request Information

When a care provider asks to be included in the options we organize, we may collect the organization's kind, legal and business names, and website; its license, certificate and NPI numbers and issuing agency; its Medicare certification status and CCN; the services it offers, the areas it serves, the languages its staff speak and the payment it accepts; how it prefers to receive referrals and its intake phone, fax and email; the name, role, phone number and email address of the person submitting; any names of people, such as its administrator, that the provider chooses to give for exclusion screening; any notes the provider adds; and the statements the provider confirms. The request must not contain patient information.

Tools That Work in Your Browser

The care finder, the search, the county lookup, the county map and the short reads work inside your browser. What you choose or type in them is not sent to us unless you decide to send it, for example by pressing “Send this to Prime Care Link,” which fills in the Contact Form for you to review and send.

Technical Information

Our hosting and technology providers may automatically process standard technical information such as:

• Internet Protocol address
• Browser or device information
• Requested page or URL
• Date and time of the request
• Technical error details if the website experiences a malfunction

Our pages use fonts served by Google Fonts, so your browser contacts Google's font servers, which receive this kind of standard technical information.

2. How We Collect Information

We collect information:

• Directly from you when you complete and send a form
• From an authorized person submitting an adult referral
• From public government registries (state licensing agencies, Medicare, and the federal and Medi-Cal exclusion lists) when we check a provider that has asked to be included
• Automatically through standard website hosting, security, and error-reporting processes

3. How Our Forms Work

When you press the send button on the Contact Form, Referral Form or Provider Inclusion Request, the website sends what you entered as an email to the Prime Care Link inbox. The email is delivered through Google, the provider of that inbox, by a small tool that runs inside the Prime Care Link Google account. No other company receives it.

If the message cannot be sent that way, the form says so and offers to open your device’s email application with the message filled in, so you can send it yourself, or to copy the text.

The website does not store completed form information in a Prime Care Link website database. A copy of each message is kept in the Prime Care Link receiving mailbox. If you send it from your own email application, a copy may also remain in your email provider’s Sent folder.

Email is not guaranteed to be a secure communication channel. Do not submit names of patients through the Referral Form, and do not submit medical records, Social Security numbers, medication lists, detailed diagnosis information, medical record numbers, or detailed medical history through these forms.

For urgent or sensitive matters, call (818) 574-3333. For emergencies, call 911.

4. How We Use Information

We may use submitted information to:

• Respond to questions and general inquiries
• Review adult referral requests
• Clarify care-transition needs and priorities
• Identify and organize potential care-provider, placement, home-based care, and community support options
• Facilitate introductions or communication with relevant providers, facilities, or service organizations
• Follow up with the referring party, patient, family, legal representative, or healthcare professional
• Check a provider's license, Medicare status and exclusion status, and respond to its inclusion request
• Operate, maintain, protect, and improve the website
• Comply with applicable legal obligations and resolve disputes

Prime Care Link helps coordinate access to healthcare providers, care services, placement options, and community resources. We do not provide clinical care, medical advice, clinical assessments, or emergency services, and we do not make clinical, admission, placement, or service decisions.

5. When We May Share Information

We may disclose relevant information to:

• Prime Care Link personnel who are authorized and need the information to respond or coordinate the request
• Potential care providers, facilities, or service organizations when the submitter has confirmed authorization and disclosure is reasonably necessary to respond to the request
• Families, their representatives, and referring professionals, when we present an included provider as an option: the provider's name, services, area served, languages, payment accepted, and intake contact details
• Website hosting, email, security, or technology providers that process information as part of providing their services
• Government authorities, courts, attorneys, or other parties when required by law or reasonably necessary to protect legal rights, safety, or security

We do not sell or rent personal information.

We do not use personal information for targeted advertising or unrelated third-party marketing.

6. Cookies, Analytics, and Tracking

The current website does not use advertising pixels, behavioral analytics tools, or marketing trackers.

The website does not intentionally set tracking cookies during normal browsing. It remembers a few display choices, such as whether motion and music are on, in your own browser’s storage; these stay on your device and are not used to identify or track you. Hosting and technology providers may maintain standard security, performance, request, and error logs.

Prime Care Link does not track visitors’ online activities over time and across unrelated third-party websites. Because we do not engage in that type of tracking, the website does not respond differently to browser “Do Not Track” signals.

External websites linked from our pages may use their own cookies, analytics, and tracking technologies. Their privacy practices are controlled by those organizations.

7. Retention

The Prime Care Link website does not retain completed form submissions in a website database.

Emails and related communications may be retained only as long as reasonably necessary to:

• Respond to the request
• Coordinate appropriate follow-up
• Maintain necessary business records
• Comply with legal obligations
• Protect legal rights
• Resolve disputes

Information may be deleted when it is no longer reasonably necessary for these purposes.

8. Information Security

We use reasonable administrative and technical measures intended to protect information under our control.

The website uses HTTPS encryption for normal website browsing. However, form messages are delivered by email, information sent by email is subject to the security practices of the email providers involved, and no method of transmission or storage can be guaranteed to be completely secure.

9. Adults Only

This website is intended for adults.

The online Referral Form is limited to adult patients age 18 or older. Do not submit referral information concerning a minor through the online form.

If you believe information about a minor was submitted through the website, contact us so the matter can be reviewed.

10. Your Privacy Requests

You may contact Prime Care Link to request access to, correction of, or deletion of personal information contained in communications under our control.

Requests are handled manually and may require reasonable verification before action is taken. We will review and respond to requests as required by applicable law.

Submit privacy requests using:

Email: primecare4all@gmail.com
Phone: (818) 574-3333

11. Third-Party Links

The website may link to government, nonprofit, healthcare, or other third-party websites for informational purposes.

Prime Care Link does not control those external websites and is not responsible for their content, security, availability, or privacy practices. Review the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change.

Material changes will be posted on this page, and the Effective Date will be updated. Visitors should review this page periodically for changes.

13. Contact Us

Questions about this Privacy Policy may be directed to:

Serene Care Network Inc
DBA Prime Care Link

Email: primecare4all@gmail.com
Phone: (818) 574-3333